Wrong Voicemail message playing

Question

I have a user who has an out of office voicemail message they recorded awhile ago but have since changed it to a standard voicemail greeting. The issue is the old voicemail keeps playing. But when we configure his voicemail we only hear the new one. Where is the voicemail settings/files stored?

Answer 1

Hi Sladebenda, I'm Sergio, it's a pleasure to help you.

In this Microsoft article you can find all the documentation about the voice mail setting and review:

https://docs.microsoft.com/en-us/microsoftteams...

Greetings.