Reading Progress doesn't load on student iPads

Question

Hello.

I made an assignment for all my students for summer vacation using Reading Progress, but none of them were able to do the assignment on their iPads. Instead, the reading assignment never loaded in. The students who have phones can do it there. The iPads were on the most recent update, and we tried restarting the iPads and redownloading the Teams app. Nothing fixed the problem. I'm curious what the issue is?

Thank you in advance.

Answer 1

Hi 東舞鶴高校教職員,

Thanks for your reply.

Feel free to let us know the result when you test Reading Progress by using Teams web app in browser.

If issue still happens, we'd like to confirm that if you try a different assignment with Reading Progress, just for test purpose, does same situation still happen on iPad? This can help you narrow down the situation and check whether the issue happens in a specific assignment.

Thanks for your patience and understanding. Hope you have a nice day and stay safe!

With sincerest regards,

Tina | Microsoft Community Moderator

Answer 2

Thank you for your response.

1. There is no error message, it just continues to load endlessly.
2. We did not attempt it on the browser. I will try that later on.

Answer 3

Dear 東舞鶴高校教職員,

Greetings! Thanks for posting in Microsoft Community.

We understand that you have an issue on Reading Progress doesn't load on student iPads.

We'd like to help you, we can work together and try to narrow down the situation.

Before moving forward, we need more detailed information about the situation you are experiencing.

Kindly share with us the information below:

1.Is there any error message when Reading Progress doesn't load on iPad?

2.Does the situation only happen in Teams application? If student use browser and access Teams for the web application, can they load Reading Progress?

We look forward to your response. Thanks for your cooperation.

Hope you keep safe and healthy always.

Sincerely,

Tina | Microsoft Community Moderator