Microsoft Teams does not activate

Question

I installed the app on my laptop, but upon sign-in the app launches but it is locked. I can't use it. Please see attached screenshot. The activation link "sent to my email" actually never GOT there.

Answer 1

Did your check your junk or spam folders? Could you try from a different network or from a different email? Is it the free version?

Answer 2

Ok, you can contact the Microsoft support from the app directly if Teams do not appear on the Chat option you can choose Outlook because your issue is related to it too.

See global customer service phone numbers:

https://support.microsoft.com/en-us/help/405170...

Or

Chat here:

https://support.microsoft.com/en-us/contactus/

If the recommendation is not working you can choose No until a talk with a person appears.

I hope this information will be useful.

Regards Dayarys

Answer 3

I checked all folders, yes. Nowhere to be found. I signed in with my Outlook email, my official Microsoft account. 

I didn't try anything different, no. 

Yes, this is the free version. 

I watched a webinar in the morning, it was impossible to log-in myself, and hopefully the hosts sent me an alternative link to join the team.

But then, upon checking and trying to log-in again - no way!

Answer 4

Hello Dayarys

Thank you for your help.

It's been hours now I am trying to find this activating email - tried and retried, sent and resent! 

No solution.

No such unlock-email...

Answer 5

Hello Laurent

My name is Dayarys I am an independent advisor and I will try to help you. First, you need to find this email to set up your Teams, please look on your entire email account on folders like notification, spam or other. Try to resend the invitation again and see if coming to your inbox.

Regards Dayarys