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Call Queue - Calls dropping

Anonymous
2022-10-06T10:53:03+00:00

Hello

Please i need your help on this issue.

We have setup a call queue for our Service Desk team. the calls drop immediately if she picks them up in her Desktop Client. In the Web Client it seems to be fine.

When I run diagnostics, it tells me the voice directory is out of sync.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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Anonymous
2022-10-06T14:04:52+00:00

Hi, I'm Independent Advisor,I'm here to help you.

Click on below link to try some solutions to fix it:
https://support.microsoft.com/en-us/office/my-t...

I hope this helps,let ne know if you need any further assistance.

Kind Regards,
Hania.

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