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Error in Planner within Teams: Error loading user settings. Please try again. If this continues please contact customer support.

Anonymous
2020-06-15T19:34:29+00:00

Hello...I keep getting this error when trying to open Planner in Teams.  Error loading user settings. Please try again. If this continues please contact customer support.

I am able to get in just fine via Planner via O365.  Is there a fix?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-06-21T14:02:02+00:00

    Hi ChorizoBurgler,

    You could check my first reply to do troubleshooting and confirm admin about related policy, if they don't help, please offer me the mentioned information for further analysis, thanks.

    Best Regards,

    Betty

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  2. Anonymous
    2020-06-19T14:34:31+00:00

    Indeed.  Is this something that Admins at my company would need to be involved with?  Or something at a user level that I can fix?

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  3. Anonymous
    2020-06-18T03:24:15+00:00

    Hi ChorizoBurgler,

    Do you need further assistance?

    Best Regards,

    Betty

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  4. Anonymous
    2020-06-16T03:28:54+00:00

    Hi ChorizoBurgler,

    I have just checked on my side, and the issue doesn’t appear. To check whether the issue is related to Teams client or other factors, please go to Teams Web App to take a check and view whether Planner can be open there.

    In addition, for better using experience, we recommend you update Microsoft Teams to be latest, click Profile image > Check for Updates.

    If issue persists, please offer me more details for further analysis.

    1. Screenshot of the problem.
    2. Is your organization set certain conditional access policy? If so, you may check whether it will affect Teams to access Planner.
    3. Whether other members in your organization have the same issue.
    4. If you change a more stable network, is the situation better?

    Regards,

    Betty

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