Hearing Ringtone While on another call

Question

My windows 10 Laptop was using Bluetooth Speakers(not headphone). I started an audio call, everything was working fine.  While my Bluetooth speaker connection is on, I plugged in my wired headphones and then turned off the Bluetooth speakers, the moment I switched the audio call from Bluetooth Speakers to headphones I started hearing the ringtone throughout the call in the background. The ringtone continues to play even after disconnecting the call. I have to quit the Team's app to get rid of this annoying continuous ringtone. Closing the app using "X" button didn't help, I have to either kill the team's app using task manager or sign out from it.

Answer 1

Hello,

My name is Veejay, I'm an Independent Advisor.

I suggest to clear your Teams desktop app cache:

1. Sign Out on Teams app then after that, right click on the Teams Icon on the task bar and Select Quit.
2. On your keyboard, Hold Windows key and Press R.
3. Cut and paste %appdata%\Microsoft\Teams in the Run Window then OK.
4. Delete the contents of the entire folder.
5. Restart Device > Restart Microsoft Teams > Sign In and check if the behavior will still persist.

Please let me know if you have any questions or concern.
Thank you

Answer 2

Definitely, the system is not slow, coz my Laptop has 16gb RAM, 1tb ssd, and intel i7 PRO 8 gen.

Answer 3

PC is very slow