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Azure AD > Zendesk automatic user provisioning - error syncing custom agent roles

Luiz Faias Junior 1 Reputation point
2021-06-16T13:02:40.587+00:00

Hey everyone 👋

I noticed an issue with the Azure AD -> Zendesk automatic user provisioning. It seems that the AppRoleAssignmentsComplex() expression fails when the "Sync all users and groups" setting is selected. Custom roles are not passed to Zendesk in this case, so users are created as "end-users" (the default user type in Zendesk) instead of agents.

Should this be treated as a bug?

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Original message posted on Twitter: https://twitter.com/luizfaias/status/1405141799799230476

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Danny Zollner 10,056 Reputation points Microsoft Employee
    2021-06-23T21:24:04.53+00:00

    Please open a support case for this via the Azure portal. Let us know if you are unable to and someone can help set you up with a free case.

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