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Azure AD > Zendesk automatic user provisioning - error syncing custom agent roles
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Luiz Faias Junior
6
Reputation points
Hey everyone 👋
I noticed an issue with the Azure AD -> Zendesk automatic user provisioning. It seems that the AppRoleAssignmentsComplex() expression fails when the "Sync all users and groups" setting is selected. Custom roles are not passed to Zendesk in this case, so users are created as "end-users" (the default user type in Zendesk) instead of agents.
Should this be treated as a bug?
Original message posted on Twitter: https://twitter.com/luizfaias/status/1405141799799230476
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 57.00000000000001%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Samer Kaskas 0 Reputation points2025-01-28T23:19:21.51+00:00 Hi, I'm having the same issue, did you find any solution?
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Danny Zollner 10,801 Reputation points Microsoft Employee Moderator2021-06-23T21:24:04.53+00:00