Mac OS Teams - org switching problem

Question

A couple of our clients using MacOS are running into an issue regarding org/tenant switching within teams.
While I personally get a smooth transition switching between two tenants (even on the same MacOS) our clients get stuck when they switch.
They either have to close the app and re-login or get logged out automatically.

Teams version: 4.9.0

Build: 4.9.77.20022092701/0522 (general)

Call version: 2022.13.01.6

Release-branch: 2022May-T1

There are 2 options to switch within teams and one seems more reliable than the other but any pointers on pinpointing the issue.
Or knowledge of existing bugs would be much appreciated.

Answer 1

Hi Robin, my name is Roberta, I am an Independent Advisor and I'm happy to help you today.

If this issue only appears in Mac client, I recommend you log out of Teams client and clear your Teams client cache file by following these tips below:

1. Fully quit Microsoft Teams
2. Open Finder, then click Go, and select Go to Folder.
3. Copy and paste the following into the Go to Folder box, then click Go:

~/Library/Application Support/Microsoft

4. Right-click the Teams folder, then click Move to Trash.
5. Relaunch Microsoft Teams.

For more info check the link below:

https://learn.microsoft.com/en-us/answers/quest...

Hope this helps, let me know

Kindly

Roberta

Answer 2

This unfortunately lead to no improvement in the situation.