Error loading user settings. Please try again. If this continues please contact customer support.

Question

Hello,

I'm guest in a MS Teams team and if I click on the project tab, an error occurs. It says: Error loading user settings. Please try again. If this continues please contact customer support.

I also tried to open the projects on website, but then another error message occurs: It says something like. You don't have permission to open planner. please contact your administrator.

In application folder of teams, I deleted cache files as described here: Error loading user settings. Please try again. If this continues - Microsoft Community

But the error messages still occurs. Is there anything I could do as guest? Or is it completly on the site of the administrator of the Team group?

Thanks in advance for your support.

Kind regards, Dave

Answer 1

Microsoft

Answer 2

Hi Dave, my name is Jose, a Teams user like you. I'll be glad to help you today.

I'm sorry to hear you are getting this issue. In order to fix it, please report the issue to the organization staff. Some permission are missing. Guest access in planner must be enabled and some permission must be added to your guest user.

Please send the following article to your organization's contact"

https://support.microsoft.com/en-us/office/gues...

Please let me know if you need any further assistance.