Teams is not saving comments

Question

There is a message under the Comments box which is always present, "We can't show comments right now. Check again in a few minutes" I'm using the desktop client. I tried using the browser and it does not work either. In the browser, I click save but the comment does not save. Yesterday, a comment appeared to save when using the desktop client but it did not. Comments have never worked. Am I doing something wrong?

Answer 1

Hi TheOriginalNané,

Welcome to Microsoft Community,

I'm Regie S an Independent Advisor and Team user

Can you please confirm 2 areas for me

1. are you a member of a group that plan was assigned to?
2. Task is corrupted, to further test this, can you create a new task and check if the problem will persist.

Best Regards,

Regie S.

Answer 2

Hello Celso, I'm using "Tasks by Planner and To Do"

Answer 3

Hello, I'm Celso, Independent Advisor. Happy to be able to help you today!

Hi, could you please let me know if this is happening using the Planner?

Thanks,

Celso

Answer 4

Thanks Igor. I followed the steps and cleared the cache, but still see same results which I've copied below for you to see. I also attempted to add a comment via the web interface. I'm able to type the comment and click Send. The comment appears at the bottom of the Task. However, once I exit the Task and then reopen, the comment is gone.

Answer 5

Hello, TheOriginalNané

I am Igor, an Independent Advisor and I will be glad to help you with this question.

Could you try to access your Teams account using the Web app version instead?

https://teams.microsoft.com

Please check if you are seeing any difference.

You can also try to clear cache from the Teams app by following the steps from the article below:

https://www.uvm.edu/it/kb/article/clearing-team...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hope it helps!

Best Regards