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Audio Crackle Issues

Anonymous
2022-02-09T16:27:07+00:00

I have an audio issue. I use a Focusrite Scarlett 2i2 3rd Gen for my mic and headphones and when I am in a Teams Video Meeting the audio crackles. Nothing else makes the audio crackle (games, chrome, video players, etc.), only Teams video chats. My microphone audio sounds fine to other participants. When I switch audio output to my external speakers (connected to the motherboard) there is no crackle.

There is clearly an issue between the Focusrite and Teams. Please help!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-02-09T19:52:12+00:00

    Hi Jon, I'm Sergio, it's a pleasure to help you.

    Please to improve my help, answer me:

    1. What happen if you use the Team web app (preferably use the last update of Edge or Chrome)?
    2. Can you check the Microsoft suggest from this article? What happened?

    Note: you can apply these suggest to the mic or the audio output.

    https://support.microsoft.com/en-us/office/my-m...

    Greetings.

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  2. Anonymous
    2022-02-09T16:29:05+00:00

    PC Specs:

    Ryzen 5 5600x

    64 GB Ram

    ASUS TUF X570-Pro

    MSI GeForce RTX 3060 Ti

    All drivers and BIOS up-to-date

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