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IdentityCache folder missing/never created

Anonymous
2022-07-27T17:48:32+00:00

I've performed an install of Microsoft Teams for my organization's non-persistent VDI environment (VMware Horizon and Dynamic Environment Manager) by following the documentation at https://docs.microsoft.com/en-us/microsoftteams/teams-for-vdi.

That document indicates that the %localAppdata%\Microsoft\IdentityCache directory should be made persistent, that directory doesn't exist or is never created in the first place, forcing the end-user population to sign in to Teams every time they start a new desktop session.

Fresh Windows 10 and Teams install. Has anyone else experienced this?

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  1. Anonymous
    2022-07-28T05:48:45+00:00

    Hi, videinfra

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    According to your description, the issue of your concern that your identity cache folder not working well.

    Please be kindly to understand that the issue which is relates to VDI, therefore, we would like to refer you to Microsoft Teams professional team -office-teams-windows-itpro who dedicating into this issue with rich experience and more resources.

    We believe they will give you a quick respond, we hope they can solve it for you asap.

    Thanks for your time and your understanding would be highly appreciated.

    Sincerely,

    Alex | Microsoft Community Moderator.

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