Hi Team, I tried the below code to retrieve the comment logged by the Analyst. $IC=get-SCSMClass -Name System.workitem.Incident$ $IO=get-SCSMObject -class $C -filter "Id -eq IR5241" $AnalystComment=get-SCSMRelationshipClass -Name System.workitem.TroubleTicketHasAnalystComment$ $CommentLog=(Get-SCSMRelatedObject -SMObject $IO -Relationship $AnalystComment).Comment I need some help in writing PowerShell code to update the Analyst Comments in the Incident form using Set-SCSMObject SMLets. Appreciate your help!!! Regards, Jansi

Hi @jansi rani krishnan , maybe this helps to get started: https://social.technet.microsoft.com/Forums/en-US/1a9ee91c-bcf7-43fd-95c1-389ddd8f6fb8/adding-nonprivate-comments-to-incidents-via-powershell?forum=administration With the script in the marked answer it should be possible to add an analyst comment. If you don't like to use a function you could use this: https://github.com/abaumgarten42/SCSM_Useful_PSscripts/blob/main/Add-IRanalystComment.ps1 ---------- (If the reply was helpful please don't forget to upvote and/or accept as answer , thank you) Regards Andreas Baumgarten

Need help in PowerShell code to update Incident form using SMLets

Accepted answer

Andreas Baumgarten 111.3K Reputation points MVP

2021-06-16T17:46:14.003+00:00

Hi @jansi rani krishnan ,

maybe this helps to get started:
https://social.technet.microsoft.com/Forums/en-US/1a9ee91c-bcf7-43fd-95c1-389ddd8f6fb8/adding-nonprivate-comments-to-incidents-via-powershell?forum=administration
With the script in the marked answer it should be possible to add an analyst comment.

If you don't like to use a function you could use this:
https://github.com/abaumgarten42/SCSM_Useful_PSscripts/blob/main/Add-IRanalystComment.ps1

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten
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jansi rani krishnan 601 Reputation points

2021-06-18T10:06:18.317+00:00

Hi Andreas,

Great. This is perfectly working. Thanks a lot for sharing the information.
It would be nice if you let me know the below information.

What is the significance of "IsPrivate" in adding a comment? If it is true, the comment appearing as in RED color. If it is false, it is appearing as normal.

What do your mean by projection in SCSM? By now, I have some knowledge on Class, Object, RelationShip. Projection is something new to me.

Regards,
Jansi

Andreas Baumgarten 111.3K Reputation points MVP

2021-06-18T11:11:50.783+00:00

Hi @jansi rani krishnan ,

isPrivate = $true means the Analyst Comment is not visible for the user in the Self-Service Portal.If isPrivate = $false the user will see the Analyst Comment in the Self-Service Portal.

Regarding TypeProjections in SCSM: https://www.xapity.com/single-post/2016/07/14/scsm-type-projections-creating-and-using

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

jansi rani krishnan 601 Reputation points

2021-06-18T15:02:46.103+00:00

okay. Thank you.
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