Authenticator error 8 digits and 6 digits codes

Question

Hi,

Problem: I am having trouble signing in into Microsoft Team.

Application: Microsoft Teams & Microsoft Authenticator

Details:

After key-in my email and password, then it will ask to look for codes in Authenticator app. I managed to search for the codes, but when I tried to key-in 8 digits code from the authenticator, I am only able to key in 6 digits only. 

Failed solution that I've tried:

1. Disabled 2-step verification.
2. Added personal account in Authenticator.
3. Disabled passwordless.
4. Reset password.

Please suggest me another solutions, it has been a week I am unable to join weekly meeting in my company.

Thank you,

Khairul

Answer 1

Hi Khairul,

Thank you for the detailed information in your post.

If the issue only happens to your Teams, to see if it is related to the sign-in portal, please kindly sign into Teams on the web in an InPrivate/Incognito window to see if it helps. If you have done that before, please switch to another browser to see if it helps.

If the issue persists, you can check with your IT admins to see if they are able to change authentication methods or reset it for you.

Hope this helps. If neither of the above works for you, to further help you with your question, we have a dedicated Microsoft Q&A Forum where you can seek for more professional help on the Authenticator app. Please remember to include the “Microsoft-authenticator” tag when you post the question. Thank you for your understanding and cooperation:)

Best regards,

Jasmine