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I work tech at the office and due to the current remote working situation, many users are having issues logging into their cached credentials when they're not connected to the domain. Any potential solutions?
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This also happens to us for some remote users. We have noticed this usually occurs after windows updates or a gpupdate. cached logons are set to 5.
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Hi,
It is suggested to check the following policy settings on the clients:
Interactive logon: Number of previous logons to cache (in case domain controller is not available)
You can run CMD as administrator and run command: gpresult /h report.html.
The setting is under :Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options
Confirm that the value is not set to 0.
Best Regards,
II verified the settings but it's still giving me the same issues on login
This number was set to 10 but its still giving me issues...
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Did you ever get this figured out? I'm having the same issue with one domain user on multiple laptops. "The password is incorrect. Try Again" Once connected to domain, user can logon without issue. so far It's only one specific domain user, has happened on two different laptops, both domain joined and running Win10 Pro 21H1.
I've reformatted drive on one laptop (after trying everything else). Problem appeared resolved, then reappeared 5-10 days/attempts off domain. I gave second laptop to user, after installing all programs fresh, exact same issue on second domain joined laptop after 5-10 attempts off domain. If I remove laptop from domain and rejoin it fixes for 5-10 days / offline attempts.
Registry key above is set by AD policy and has the correct value of 10.
It's telling me the domain is unavailable or my password is incorrect when I login while offline from the domain. It switches between the two and some laptops in the office have it and some don't
Hi,
Can the user logon to the computer when connect to the domain successfully?
"This number was set to 10 but its still giving me issue"
Was the value set to 10 before, or you changed it to 10 from 0?
If you changed it to 10 from 0, the user has to log on to the computer to cache the credential when connect to the domain.
Then when computer is out of domain, the credentials can be used for login .
Best Regards,
the value was 10 from the start and when computer is connected to domain it logs in but when offline it does not log in.
Where did you check the value?
How about run command as administrator: gpresult /h report.html
Best Regards,
from the group policy settings
Hi,
what's the result in the output of the command: gpresult /h report.html?
Hi,
If there are any progress, welcome to share here!
Best Regards,