Cached logon not working properly

Adam Zeng 6 Reputation points
2021-06-16T18:05:16.063+00:00

I work tech at the office and due to the current remote working situation, many users are having issues logging into their cached credentials when they're not connected to the domain. Any potential solutions?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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3 answers

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  1. Fan Fan 15,221 Reputation points
    2021-06-17T00:41:11.517+00:00

    Hi,
    It is suggested to check the following policy settings on the clients:
    Interactive logon: Number of previous logons to cache (in case domain controller is not available)
    You can run CMD as administrator and run command: gpresult /h report.html.
    The setting is under :Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options
    Confirm that the value is not set to 0.

    https://learn.microsoft.com/en-us/windows/security/threat-protection/security-policy-settings/interactive-logon-number-of-previous-logons-to-cache-in-case-domain-controller-is-not-available

    Best Regards,

  2. Adam Zeng 6 Reputation points
    2021-06-17T14:06:09.693+00:00

    This number was set to 10 but its still giving me issues...

  3. Adam Zeng 6 Reputation points
    2021-06-17T14:26:14+00:00

    It's telling me the domain is unavailable or my password is incorrect when I login while offline from the domain. It switches between the two and some laptops in the office have it and some don't