Share via

Microsoft Teams Audio Problems

Anonymous
2020-06-11T08:58:30+00:00

Good day,

I would like to find out if there are specific, ports or firewall rules that should be open or created on the firewall to improve audio issues we are facing with Microsoft Teams? We are using FortiGate appliances.

During a Teams meeting, audio transmitted is garbled and inaudible and it is worse if video is used

We experience the same issue whether it is on the LAN or Corporate APN

Regards,

Tau Sibanda

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2020-06-11T14:13:02+00:00

Hi Tau,

Thank you for posting. You can use Call Analytics that helps you troubleshoot call or connection problems with Microsoft Teams. Call Analytics shows detailed information about the devices, networks, and connectivity for the calls and meetings of each user in your Office 365 account. Call Analytics can help you figure out why a user had a poor call or meeting experience See Use Call Analytics to troubleshoot poor call quality

For your reference: Call Analytics and Call Quality Dashboard

You may also refer to the article for prepare your network for Teams: Prepare your organization's network for Microsoft Teams

Moreover, ensure that ports and addresses listed mentioned in the article for Teams are reachable. See Office 365 URLs and IP address ranges.

Your time and understanding will be highly appreciated.

Best regards,

Shyamal

Was this answer helpful?

0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest