Cannot join teams with custom domain

Question

The problem is I am trying to connect with my classmates on Teams for placement discussion. This is arranged by college thus we have to join using college id, what is when I try to join there appears an error that doesn't;t let me get in!

Answer 1

I'll look further at this.

Please follow these steps:

1. Manually restart the app by right-clicking the icon in your taskbar (Windows) and selecting Quit.

a. Go to Windows settings > Accounts

b. Select "Access Work and School" > Select old work account > Click Disconnect

c. Sign out and Sign in again. Go to "Email & App account" > Click on old work account and Remove

Remove all the accounts if it allows.

2. Clear MS teams credentials:

please clear cached MS Teams login password from credentials manager:

1. Open the Credentials Manager (Control Panel > User Accounts > Credential Manager)
2. Select Windows Credentials
3. Under Generic Credentials, you will see one called: msteams_adalsso/adal_context_segments.

Also, any credentials entry related to MS Teams and MicrosoftAccount=.

4. Delete them
5. Sign out and Sign-in again
6. Restart the laptop and try again

Regards

Nik

Answer 2

But most of my mates were able to sign up without much hassle ! How come my account is having problems? Can it be because i mistakenly signed up in as Personal account ! Like in my desktop i can sign in to windows as Microsoft account but not as School or work account !

Answer 3

Sounds like the Admin still has not allowed guests to participate in Teams meetings, I suggest you reach out to them because it requires their involvement.

Please refer to this article regarding error code AADSTS50020:

https://answers.microsoft.com/en-us/msteams/for...

This article explains how to authorize Guest access in Microsoft Teams:

https://docs.microsoft.com/en-us/microsoftteams...

After the admin has granted you guest access please ask the admin to add you to a team: https://support.office.com/en-gb/article/add-gu...

Answer 4

Request Id:  57a2e600-7755-4e36-9937-ae0ef7b29c00

Correlation Id:  3e6554c3-fc80-4ac8-a6e7-1be843ea0712

Timestamp:  2021-01-28T18:27:48Z

Message:  AADSTS50020: User account '******@teamfuture.in' from identity provider 'live.com' does not exist in tenant 'teamfuture.in' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264'(Microsoft Teams) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

I am getting this error!

Answer 5

Hi Avishek,

I'm Nik, an independent advisor here to assist you with this.

May I know what error do you see when accessing MS Teams free organization as a guest?

I have seen some problem joining work account as guest(invitee) in MS Teams free. So, I'd the advice to use a personal email address(Microsoft account) to join free organization as a guest.

Regards

Nik