Microsoft Teams for Mac Error Code 500

Question

I know there's a lot of these out there already and everyone is fixing it by signing out and back in. But that isn't working for me. I get the screen saying something went wrong and to restart or sign out. I try restart and get the same screen. If I click sign out (even by right clicking the icon) it will not let me sign out. I've even tried uninstalling teams and installing it again. It will not work in anyway. 

I also tried clearing what I could find in the cache that did nothing as well.

If I force quit it and open again it sometimes asks for my email. But when I put that in it opens it right away and never asks for a password. 

Any fixes for this? I've spent an hour trying to get it to work.

Answer 1

Hi CRIMS0N S0L,

This issue was posted to the Service Health Dashboard (SHD) as incident TM173756 starting at 2019-02-18 14:20:32 UTC. The user experience of this incident is: Users are unable to access the Microsoft Teams service. Tenant administrators can view current information and updates on SHD at the link here.

https://portal.office.com/AdminPortal/Home#/servicehealth

If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM) as this may indicate either a scoping issue or an independent problem.

https://answers.microsoft.com/en-us/privatemessage/inbox

For affected customers to easily identify the information here, this thread will be closed. You may subscribe to the primary thread or refer to SHD for updated information.

https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-teams-500-internal-server-error/7bd5701b-d260-42e0-b9d1-a81f14183534

Thanks,

Carlos

Answer 2

I was able to get into the keychain and clear all the cache files in that. It allows me to now put my password in, but I still get the same error.