Phone number issues

Question

Hi when attempting to sign up for teams I receive this message. I've had my current email for over a decade and have never used any other Microsoft accounts, I've also had my phone number for around a decade. I've tried the work around to get any associated accounts which have the number attached and only mine is listed. Any ideas what I could do?

Answer 1

Hi MarkD1988,

Thank you for your response and for the clarification.

please try to log in / sign in to Microsoft teams using your phone number

after you hit enter, next window will ask your Password, on that window can you please check the " email code to ******@xxxx.com, this is where the number is associated with,can you check for me if that email indicated there is yours.

Regards,

RegieS.

Answer 2

Hi RegieS, thanks for replying, however you seem to have crossed wires. I'm able to login to my Microsoft account fine, however I'm unable to sign up for Teams because it states my phone number is already been used by another account.

Answer 3

Hi MarkD1988,

Thanks for reaching out! I’m RegieS an Independent Advisor and a Microsoft Teams user like you.

you may try to reset your password and login to your account

kindly follow below steps on how to reset password

https://support.microsoft.com/en-us/help/402697...

Please let me know if it will works, if not I will be happy to assist you.

Regards,

RegieS.