Share via

Blue screen while using TEams

Anonymous
2020-12-14T16:17:42+00:00

Hello I have had problems with my surface pro while I am in conferences using teams. When I start to share other sites like Nearpod or Pear Deck the computer stops and goes into a blue screen announcing an error, then it restarts itself. What can i do to solve this problem?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-12-14T16:22:01+00:00

    Hello Robinson

    Thank you for participating in the Microsoft Community, I am Skypper G. I am an independent advisor, let me help you with this

    Try to disable the the GPU Acceleration.

    In Teams, go to Settings > General > Mark the option Disable Hardware Acceleration.

    If the issue still persists, please make sure you have latest Graphics card Driver and Windows 10 version updates.

    Uninstall Teams Client and install the 32 bit version:

    https://statics.teams.microsoft.com/production-...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments