Share via

Microsoft Teams shared files error prefetchfailure(fetchtokenfromteams(renewal timeout))

Anonymous
2022-09-26T12:38:39+00:00

When trying to access shared files through teams, this error occurs. Anyone experience this before?

Microsoft Teams | Microsoft Teams for business | Files | Find and share files

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-09-26T14:04:59+00:00

    Hi Matt, hope you're doing well. I’m Ian, and I’m happy to help you today.

    Are you a guest in this organization?

    Are you able to access this share files before?

    If yes, I suggest to clear your Teams desktop app cache:

    1. Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
    2. On your keyboard, Hold Windows key and Press R
    3. Cut and paste %appdata%\Microsoft\Teams in the RUN then OK.
    4. Delete the contents of the entire folder.
    5. Restart Microsoft Teams > Sign In.

    https://learn.microsoft.com/microsoftteams/trou...

    This is a user-to-user support forum and I am a fellow user.

    I hope this helps, but please let me know if you need anything else.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments