Task bar cannot scroll down

Question

Hey everybody,

i have an ongoing problem with my Teams. Inside our Team we use the task function to organize current topics in different priorities. Since a while I can't scroll down in these lists anymore. After approx. the first third the list jumps back to the start so the lower parts are not reachable for me anymore.

Tried to reboot etc. Problem remains.

Didi anyone had this issue before as well?

I am using a MacBook Pro.

Thanks for the support in advance!

Answer 1

Hi FelixH78,

Greetings

Thank you for posting in Microsoft Community.

I would suggest you check for updates if you are not using the latest version of Teams App and check to see if the issue persists. Also try Teams on the Web (teams.microsoft.com) to check if the issue will be replicated.

You can also try to clear teams cache:

1. Right-click the Microsoft Teams icon in your dock, then click Quit.
2. Open Finder, then click Go and select Go to Folder.
3. Copy and paste the following into the Go to Folder box, then click Go: ~/Library/Application Support/Microsoft
4. Right Click on the Teams folder and select Move to Trash.
5. Click on the magnifying glass in the upper-righthand corner of your screen to open Spotlight Search.
6. Enter “Keychain” and select Keychain Access.
7. Within Keychain Access, search for “Microsoft Teams” and locate the “Microsoft Teams Identities Cache” entry.
8. Right-click to delete the entry and then close Keychain Access.
9. Now Relaunch Microsoft Teams and your cache is officially cleared!

Follow these steps and let us know the result.

Kind regards,

Simbarashe

Answer 2

Hey Simbarashe,

thank you so much for your efforts! Yes, with the description ahead I was able to fix the problem.

Thanks a lot!

Felix

Answer 3

Hello FelixH78,

I am writing to follow up on this thread, any updates?

Let us know the result.

Kind regards,

Simbarashe