Microsoft Teams Posts Disappearing

Question

I have had the most bizarre issue this morning, and I can't make head or tail of it.

A colleague has posted a message to a channel in Teams. When I open the channel I can see the post. If I then click on the 'files' tab I can see the file that was included in their post. If I then click on the 'Posts' tab to return to see the original post, it disappears. Not all the posts on the channel disappear, just that one.

This happens on the desktop and web versions, though on the web version, refreshing the page while on the posts tab reveals the post again, but it quickly disappears again if you click on another tab and then return.

I hope the above makes sense?

Answer 1

Hello NGO Mike,

Thanks for your post in Microsoft community. Regarding your issue, does this issue occurs with other Team members with this specific file?

A. If issue is with all the members, it should be some issue with that file occurs during post in Teams channel. Try to rename that affected file and post it as attachment to check if issue persist or not.

B. If other member has no issue, follow the below suggestion.

If you access Teams with multiple devices (such as Mobile), please temporarily disconnect all the devices/client and then open Teams Online app.

1. For Teams online app : first close all the other browser tab and third party apps open in your PC. Clear all browser cache. Now open any web browser with InPrivate browsing mode and Login to Teams online and check if the issue persist or not. If issue persist, share us video (about your issue) via the Private Message, it helps get more clarity about your issue.

If Teams online app is working well, open Teams client app and check if its updated with latest version.

2. For Teams client app: Open Teams application > click on your profile picture > click on “Check for Updates” (it helps to update Teams with latest version)

• If Teams client app is updated with latest version, follow the below steps and clear Teams cache.
• Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
• Go to File Explorer, and type in %appdata%\Microsoft\teams.
• Once in the directory, you’ll see a few of the following folders:
• From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.: %appdata%\Microsoft\teams\application cache\cache
• From within ‘Blob_storage’, delete any files that are located in here if any.: %appdata%\Microsoft\teams\blob_storage
• From within ‘Cache’, delete all files.: %appdata%\Microsoft\teams\Cache
• From within ‘databases’, delete all files.: %appdata%\Microsoft\teams\databases
• From within ‘GPUCache’, delete all files.: %appdata%\Microsoft\teams\GPUcache
• From within ‘IndexedDB’, delete the .db file.: %appdata%\Microsoft\teams\IndexedDB
• From within ‘Local Storage’, delete all files. : %appdata%\Microsoft\teams\Local Storage
• Lastly, from within ‘tmp’, delete any file. : %appdata%\Microsoft\teams\tmp
• Once finally done clearing, you can now restart Teams from your local desktop and all cache will be cleared from the desktop app.

For your privacy, we will send you private message for collecting your video.

Thanks and regards,

Ankita Vaidya