facing issues when using microsoft teams in Hololens

Question

Hi,

I am unable to use Microsoft teams in my hololens and PC.

Steps which i have followed:

1. Installed new version of Microsoft teams application in hololens as well as PC

when i am trying call to any contact from my hololens, other person is not getting call but in my hololens it is showing connected along with the duration of the call.

Answer 1

Hi Bhavani,

From your screenshot, your account might not have Microsoft Teams subscription. Please login to Office portal and click your avatar > My account > Subscriptions to check it and let me know the outcome. If you have no Microsoft Teams subscription like below, please contact your admin to enable it.

Note: Teams is available in all Office 365 A1 suite licensing, Business Essentials, Business Premium, Enterprise E1,E3,E5 and Enterprise E4 license plan, and if you are Office 365 A1 suite user, Microsoft Teams is off by default, you need contact your admin to turn it on.(Reference: https://support.office.com/en-us/article/how-do-i-get-access-to-microsoft-teams-fc7f1634-abd3-4f26-a597-9df16e4ca65b)

If you have Microsoft Teams subscription but the problem still exists, please offer me your email address for further analysis. To protect your privacy, I will send you a link to collect your email address:

https://answers.microsoft.com/en-us/privatemessage/inbox?Id=fad343db-f8ad-41b1-b9b7-816072f477ad

Best Regards,

Betty

Answer 2

Hi Betty Gui MSFT,

This is what it is showing when i click Teams Web App

Answer 3

Hi Bhavani,

Thanks for your feedback, as you stated, you attached a image, but I cannot view it, I assume that you paste it to your text directly, which cannot actually attach the image, please click the image icon like below to attach again(Both outcome pages in Teams Web App and Teams desktop):

In addition, please also let me know the answer of question 2 and 3, thanks for your time.

Best Regards,

Betty

Answer 4

Hi Betty Gui MSFT,

Thank you for your reply.

when i try to open Teams Web App, it is showing prompt message(i have attached below).

when i try to call any contact from hololens,It is showing the popup as "call dropped".

Answer 5

Hi Bhavani,

Thanks for posting your concern here. Based on your situation, I recommend you check first whether the status of internet connection is well, you can check this via calling to your contact on Teams Web App, and please feel free to let me know the outcome.

In addition, to further analyze the potential cause of your issue, please kindly offer me more information like below:

1. The screenshot of the calling page.
2. Whether the problem also exists when you login to this Microsoft Teams client with another user's account in your organization.
3. The version of Teams desktop. Click Your avatar > About > Version.

Best Regards,

Betty