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mozilla firefox not working

Anonymous
2020-04-11T15:16:04+00:00

when i wont to start mozilla on screen appears message XUL runner: Error: platform version '75.0' is not compatible with min Version>=74.0.1

maxVersion>=74.0.1   . Please, what i have to do, thank you in advance . Jordan

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Anonymous
2020-04-11T15:23:25+00:00

Hello jordan, my name is Farah and I'm an Independent Adviser. I can help you regarding this problem

Does this happens only when you start Teams? or is this a general issue with Firefox?

I suggest to reinstall Firefox at first, a download link can be found here:

https://www.mozilla.org/firefox/all

Check Teams in other web browsers as well to see if it does work..

Feel free to ask back any questions and let us know how it goes.

Cheers!

Farah

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  1. Anonymous
    2020-04-11T16:27:34+00:00

    Great, I am glad that worked. If you don't have any more questions, feel free to choose a rating and have a great day!

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  2. Anonymous
    2020-04-11T16:17:57+00:00

    Thank you verry much, i reinstall Firefox and now its working, cheers, Jordan

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