Microsoft teams no loading

Question

Hi

I get the message ... "Doh! Something went wrong ... Try again .. If that does not work, try signing out and back in"

I have tried again several times, signed out and back and also rebooted.

Cheers,

Sandi

Answer 1

Hi Sandi,

If you have any updates with us?

Thanks,

Richard

Answer 2

Hi Sandi,

Thanks for your feedback. Based on your description, I understand that you encounter this situation on Microsoft Teams desktop app and it only happen on when you connect to office Lan.

For this, I suppose this situation relate to the network connection. I suggest you contact your organization admin ti check there is any settings on office Lan, such as: port setting or firewall setting. You can check the organization's network for Microsoft Teams: https://docs.microsoft.com/en-us/microsoftteams/prepare-network.

Thanks,

Richard

Answer 3

Hi Richard,

The error I am getting is displayed below but this only happens when I use the office Lan. However, we connected remotely I am able to load the Miscrosoft Teams App.

… https://teams.microsoft.com/_#/oops?errorCode=orchestration&errorMessage=App failed app orchestration: Orchestration plan max execution time reached as stages: authenticationService_skype-auth could not  complete

Also noted this in the logs

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- Starting daemon App updates

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- Set modern auth succeeded to true

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- Logging telemetry event: memoryIndexAppBootstrap

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- Perf_WorkingSetSizeKB: 234912, name: memoryIndexAppBootstrap, 

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- warning -- Log file collection: file of type slimcore not found in <app-data-path>\Microsoft

\Teams\skylib. Used the regex '/debug-.*.log$/' to look for it.

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- zoom level reset to 0 - system

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- saved desktop zoom level as 3

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- delta: 23719, status: success, scenario: 5ff1b46b-8336-44cb-ba7c-14958107cdd9,

scenarioName: desktop_app_launch, name: desktop_app_launch, step: stop, sequence: 9, scenarioDelta: 23719, elapsed: 23719, Scenario.Name: desktop_app_launch,

Scenario.Step: stop, Scenario.Status: success, 

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- preload renderer crash reporter: starting setup

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- preload renderer crash reporter: enable watson

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- phase: PLT, status: success, scenario: 441693e6-df02-4dfb-95a8-820023ae653f,

scenarioName: desktop_app_start, name: desktop_app_start, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 1014, Scenario.Name: desktop_app_start,

Scenario.Step: start, Scenario.Status: success, 

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- phase: PLT, status: success, scenario: 441693e6-df02-4dfb-95a8-820023ae653f,

scenarioName: desktop_app_start, name: desktop_app_start, step: stop, sequence: 1, delta: 1295, scenarioDelta: 1295, elapsed: 2309, Scenario.Name: desktop_app_start,

Scenario.Step: stop, Scenario.Status: success, 

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- name: desktop_set_session, 

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- Setting app session to 07f5e967-01eb-5189-8ada-45829a5ede69

Thu Jun 14 2018 13:24:44 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- Machine has been idle for 0.234 seconds

Thu Jun 14 2018 13:24:48 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- name: desktop_page_bad_response_unhandled, responseCode: 403, errorUrl: https://, 

Thu Jun 14 2018 13:24:48 GMT+1000 (AUS Eastern Standard Time) <2584> -- warning -- Unhandled get response details with http response code 403: https://

Thu Jun 14 2018 13:24:53 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- name: desktop_page_bad_response_unhandled, responseCode: 403, errorUrl: https://, 

Thu Jun 14 2018 13:24:53 GMT+1000 (AUS Eastern Standard Time) <2584> -- warning -- Unhandled get response details with http response code 403: https://

Thu Jun 14 2018 13:25:01 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- name: desktop_page_bad_response_unhandled, responseCode: 403, errorUrl: https://, 

Thu Jun 14 2018 13:25:01 GMT+1000 (AUS Eastern Standard Time) <2584> -- warning -- Unhandled get response details with http response code 403: https://

Thu Jun 14 2018 13:25:14 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- name: desktop_page_bad_response_unhandled, responseCode: 403, errorUrl: https://, 

Thu Jun 14 2018 13:25:14 GMT+1000 (AUS Eastern Standard Time) <2584> -- warning -- Unhandled get response details with http response code 403: https://

Thu Jun 14 2018 13:26:05 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- name: desktop_page_bad_response_unhandled, responseCode: 403, errorUrl: https://, 

Thu Jun 14 2018 13:26:05 GMT+1000 (AUS Eastern Standard Time) <2584> -- warning -- Unhandled get response details with http response code 403: https://

Thu Jun 14 2018 13:26:06 GMT+1000 (AUS Eastern Standard Time) <2584> -- event -- name: desktop_loading_timeout, url: https://, isTimeboxingWebAppInitialize: false, 

Thu Jun 14 2018 13:26:06 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- Main Window Show: after 90 sec of no response from url https://

Thu Jun 14 2018 13:26:06 GMT+1000 (AUS Eastern Standard Time) <2584> -- info -- visible: truefocused: + falseminimized: falsewinVisible: falsewinFocused:

falsewinMinimized: false)

Answer 4

Hi Sandi,

To better help you, please send us a complete screenshot for the error message and let me know when this error happen. When you open Teams? When you perform some actions? Please let know the details.

Meanwhilw, if you are using Microsoft Teams desktop client, please help to try to sign in Teams on the web: https://teams.microsoft.com/. And you can try to change another browser and network to see if this issue persist.

Thanks,

Richard