Teams Webinars - adding delegates manually

Question

Hi everyone,

Some of our staff seem to be having issues registering for some webinars I have set up. They click on the registration link and it just sits on a white screen. To get round this issue (which could be a number of things I guess and I dont have time to investigate) is there any way for the Webinar creator (i.e. me) to add these delegates manually? They are just attendees not presenters so cannot use the "required delegates" function?

Answer 1

Thanks Daniel, it seems though that you have to invite them on the day, is there no way of adding them in before the day so we can track who is booked? I know we could just send the link buut again that only allows them access in on the day, not registering them

Regards

Gareth

Answer 2

In the past, I've seen other users could access the webinar by revisiting their inbox again then click

Is it possible for you to re-create another webinar invitation and see if the issue still persists?

If indeed still persist you may try to under another method to create registation form for the webinar using MS form, the benefit of using this method is the form is more customizable. https://answers.microsoft.com/en-us/subject/for...

Kind Regards

Answer 3

Yes, sadly doesnt work for quite a few people around our organisation - no rhyme or reason to who can and cant access that I can see

Answer 4

Have you asked the problematic user to try to fill out the form from a different computer or different browser (as well as open in a new private browser tab) or different internet connections such as a Mobile hotspot? This issue often occurs because of local computer issues, browser issues, or even internet connection issues.

Kind Regards

Answer 5

Hi 

My name is Daniel. I am an Independent Advisor.

Yes, there's an alternative way to add the problematic webinar participants to the webinar.

Please try following these steps.

1. Please make sure you already join a meeting/webinar, in the meeting room select the show attendee button > next to participant's name > request to join. In case you don't see the meeting names listed then you can type in the name in the textbox.
2. The problematic meeting participants should be able to see the pop-up screen on their end to request to join the meeting. The problematic meeting participants just need to click "accept".  

Please see the screenshots on my first comment in the following post here: https://answers.microsoft.com/en-us/subject/for...

Disclaimer:

This is a peer-to-peer support forum. I'm Non-Microsoft Staff. Mostly everyone here are users, helping other users.

Kind Regards