Microsoft Teams Word Document Error

Question

My team and I are co-authoring a document on Microsoft Teams. We open the document through the teams app on our word app (it is live editing to the original stored on teams. 

Yesterday, I started having a problem. When I open the document, before any changes are made, I get an error saying "UPLOAD FAILED Some of your changes conflict with other updates made to the file". When I click on resolve, it refers to edits made by others on the team and not me. They are not current edits. When I try to resolve them, it keeps giving me the same edit to resolve.

To make things more confusing, when I access the document on my back-up computer, it works fine. Also, no one else on the team is having any problems.

Why is this happening and how do I access & edit the document on my main computer?

Answer 1

To make sure the issue is not on the MS Team desktop app, please go to MS Teams online and see if you are experiencing the same issue.

Please follow these steps below:

1. Please go to your computer then open your chrome or edge browser as recommended browsers to access MS Teams online.
2. Please go to MS Teams online https://teams.microsoft.com
3. Then try to log in.
4. Go to the problematic word file.

Kind Regards

Answer 2

If I renamed it or made a copy to edit, the team wouldn't be editing the same file. We are on a timeline, so simultaneous editing is essential. 

It suddenly started working earlier, but I'd still like to understand the problem. Was it just a glitch with Microsoft teams that resolved on its own, or was it something with the process we were using, or a problem with my computer in particular?

Saving it with a new name and switching everyone over to the newly named document might have worked, but I can't test it now, with the problem solved.

Answer 3

What happens when your rename the problematic file into something else?

Or you could also make a copy first then before you open the problematic file, rename it first.

Answer 4

HI Daniel,

Thank you for your response, but it did not help. As I said in the original post, trying to resolve the conflicts does not help. It just keeps repeating the conflicts and never actually resolving them. Also, we are working on the file online, not offline. 

Maybe I was unclear. I'll try a deeper description:

I open the most current version of the document. I click to edit it in the desktop app (still live editing) instead of on desktop teams. It opens a previous version of the document, not the current one. It immediately gives me an error saying "UPLOAD FAILED Some of your changes conflict with other updates made to the file". I have not made any changes yet. I click on the button that says 'resolve'. It highlights text that I never edited. When i try to accept or reject the change, it keeps repeating the same conflict and not resolving it. 

I tried restarting teams, restarting word, and restarting the computer. The same problem happened again. 

I opened it on the back-up computer with no issues. No one else is having this problem. 

I worked on the back-up computer yesterday and tried on my main computer again today. Same thing kept happening.

Answer 5

Hi

My name is Daniel. I am an Independent Advisor.

Could you please refer to Del Lyn's advice in the following article:

https://answers.microsoft.com/en-us/msoffice/fo...

You may find this article helpful as well: 

https://answers.microsoft.com/en-us/msteams/

Disclaimer:

Please note, this is a peer-to-peer support forum meaning I'm just fellow regular MS Team forum users like you who are trying to help other MS Team forum users with their MS Team issue. So in this case, I'm Non-Microsoft Staff I don't have access to your account nor I'm authorized to do so. I hope we can have a mutual understanding from the beginning to prevent misunderstanding.

Kind Regards