Camera feature not working

Question

I have students whose cameras are not connecting in Teams, but have previously done so. Their cameras work in other apps, but not is Teams today. Any ideas?

Answer 1

Hello Rise,

In general, if issue happens to Teams desktop app, you could try to clear caches (on Windows OS):

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Close Outlook and other apps that have integrated feature to Teams, go to File Explorer and type %appdata%\Microsoft\teams. Then delete the following files. You can move the files to another place to avoid the data loss:

·         In Application Cache -> Cache folder, delete all files in it.

·         In Blob_storage folder, delete all files.

·         In Cache folder, delete all files.

·         In databases folder, delete all files.

·         In GPUCache folder, delete all files.

·         In IndexedDB folder, delete the .db file.

·         In Local Storage folder, delete all files.

·         In tmp folder, delete all files.

·         Delete the file “settings".

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Check updates to make sure the client is up-to-date. Update drivers, restart PC and reconnect device to PC. Sometimes issue can be related with network, if convenient, you could change a different network connection for test and check the result. When issue occurs, check camera status in Teams Settings -> Devices -> Camera to see if it's recognized by Teams.

Kind Regards,

Anna