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Download option missing

Anonymous
2019-10-08T21:55:31+00:00

Suddenly the option to download files in Microsoft TEAMS is not available for me.  It is for others in the Team, but not for me.  I'm not sure what happened.  When I select a file, normally I can choose "Download" from the top banner, but that is no longer there.  Any help would be greatly appreciated!

Microsoft Teams | Microsoft Teams for education | Assignments | Other

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Anonymous
2019-10-09T15:16:14+00:00

All download options were gone, including from the "3 dots" menu.  What worked was logging out completely, then logging back in.  It's always the obvious solution!  Thanks so much.

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  1. Anonymous
    2019-10-10T04:58:44+00:00

    Hi Jennifer E Lee,

    Nice to hear that the problem has been solved! If you have any other questions when using the Teams, please feel free to contact us in Microsoft Community and we will be glad to assist you.

    Have a good day : )

    Best Regards,

    Ariel

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  2. Anonymous
    2019-10-09T03:08:06+00:00

    Hi Jennifer E Lee,

    Welcome to Microsoft Community. Based on your information, we suggest you trying to download the files by clicking the three-dots icon > click Download

    Or clicking the files to open it in Teams > File > Save As.

    If you still cannot download files, could you please send us the following information:

    1. please sign in your account in another device (for example, other user’s PC in which that user can download normally) and see whether you can download well;
    2. if you are using Teams client, please sign in Teams web app and confirm whether you can download there.

    If you have any updates, please kindly share them here. Thanks for your cooperation.

    Best Regards,

    Ariel

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