Unable to open Excel file in MS Teams

Question

Hi,

This function does not work for anyone within my organization. Suddenly it stopped working. When anyone tries to open Excel file in MS Teams, they get error message: "Oooops. Something went wrong". That issue exist for every single person within my company, over 300 people working across whole country. Definitely it is Microsoft issue, when can we get this fixed ? We need access to shared excel files for live updates.

Answer 1

We are having the same issue as well, not sure what happened. An update was pushed last night.....

Answer 2

Hey guys, the issue is now fixed. Microsoft finally did something :P

Answer 3

Hi Kamil

My name is Daniel. I will be more than happy to assist you.

As a fellow MS Community forum user, I understand you need assistance to solve this issue.

it seems to me this is the latest issue with MS Team:
https://answers.microsoft.com/en-us/subject/for...
https://answers.microsoft.com/en-us/subject/for...

Please try to sync your Team files to your local computer by using the OneDrive app.

Step 1: Sync your Team files to your local computer.
The following article explains how to sync MS Team files via the OneDrive desktop app.
https://www.onmsft.com/how-to/how-to-best-sync-...

Step 2: Open the excel files from the OneDrive folder on your local computer.

Step 3: (Optional) Un-sync Team files from your PC:
This is optional, If you no longer need to sync Team files to your computer then you can follow these steps below to un-sync files:

• Right-click the blue cloud icon at the taskbar > settings > account tab >Stop sync > select unlink account
• However, if you only don’t want to sync a certain folder then you can select account tab > choose folders > uncheck folders you don’t need > click Ok

P.s This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users helping other users.

DISCLAIMER:
There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards

Answer 4

Hi,

Waiting for the reply, I pretty much followed all your steps, as I have found them in the internet. None of them worked, but waiting patiently, I can see that the issue has been resolved. For everyone on MS Platform. The steps you provided could work for a single, specific case on a single machine. Not for everyone in the organisation. Especially, that this issue occurred for millions of your users at the same time. The issue was caused by Microsoft that you are working for. I don't understand the logic behind your thoughts. If the issue happened for millions of people worldwide, how single PC troubleshooting would resolve the issue ? Thanks anyways.

Answer 5

I do believe this issue needs to be investigated furthermore by the MS Team engineering team so they can determine the best next steps for this particular issue.

I highly suggest you report this issue, If this is a bug normally they will release fixes but as a community advisor, I can't guarantee that for you since I don't work for Microsoft.

Follow these steps: Select Help > select report a problem

I'd also like this issue to be investigated furthermore by MS Support to determine the best next steps for you. As business account users, you are entitled to the more advanced support you deserve, please take advantage of the opportunity.

With that said, there are 2 alternatives to reach out to MS Support:

Alternative 1.
Please visit the following link, scroll down, and select your country from the dropdown list: https://docs.microsoft.com/en-us/office365/admi...

Alternative 2: Via MS 365 admin center.
If you have MS 365 license you can go to https://admin.microsoft.com select support > New service request. You can choose whether you want to receive support via email or phone support. However, if you don't have MS 365 license then you need to reach out to your admin and ask the admin to open a new support ticket. This is optional, If necessary you can request your admin to put your number as the preferred contact method so MS Support can call your number. See the demo video below:
https://www.youtube.com/watch?v=73ywno9lR_4

DISCLAIMER:
There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards