Audio Feedback when Sharing with "Include computer sound"

Question

Hello all, 

My team utilizes MS Teams to deliver instructor lead training courses remotely during the times of C-19, however we provide a hybrid classroom where a limited number of students attend in person (This requires us to share the presentations on a classroom display + to the remote participants via the teams meetings).

Many of our PowerPoints include videos and therefore when screen sharing we must "Include computer sound". Unfortunately when we include computer sound the meeting participants hear a strong echo of themselves speaking. This echo goes away if we do not "include computer sound". We have tested and ensured there is no other feedback being driven by speaker to microphone input, the echo remains even if the presenter and all participants except one which wishes to speak are muted.

We did not have this issue until recently and hope for a resolution as it is disruptive to the remote participants interaction.

Thanks,

JS

Answer 1

Hello Jackson Strand,

We haven't heard back from you, is there any update you want to share with us and members here?

Sincerely Regards,

Anna

Answer 2

Hello Jackson Strand,

May I know if there’s any other electronic equipment put near the PCs they’re using? Sometimes the echo, feedback as well as noise can be caused by it.

Try to check updates for OS and audio drivers, restart PC then check updates. Turn off and on “Turn on new meeting experience” in Teams settings to see if it can make any difference. Also try and also let one another participant try Teams companion mode for test if issue can be relieved in some degree. If convenient, I think you can try to use Teams client on a different PC, like other participant’s to see if issue persists.

Best Regards,

Anna