locked chat

Question

I have teams app in my phone and laptop, and I have a problem in my laptop the chat is always locked for me and it prevent me of participating in my classes.

Answer 1

There 2 possible reasons why you can use the chat feature.

1. The admin has disabled the chat feature from the backend as explained in the following article: https://answers.microsoft.com/en-us/msoffice/fo...

You may need to reach out to the IT Admin to enable the chat feature. Please note your teacher could be not the admin, in some schools/universities they have their own IT dept as the admin but in some schools have the school principal as the admin. It really depends on how the institution is set up.

2. Your team owner mutes you. Please reach out to your Team owner then ask him/her to unmute you as explained in the following article: https://answers.microsoft.com/en-us/msoffice/fo...

Kind Regards

Answer 2

I asked the teacher if he locked the chat for me in class meeting but he didn't. and I tried to uninstall the program and reinstall it so the chat is open but it didn't.

Answer 3

Hi

My name is Daniel. I am an Independent Advisor.

What error message are you getting in this case?

Disclaimer:
Please note, this is a peer-to-peer support forum meaning I'm just fellow regular MS Team forum users like you who are trying to help other MS Team forum users with their MS Team issue. So in this case, I'm Non-Microsoft Staff I don't have access to your account nor I'm authorized to do so. I hope we can have a mutual understanding from the beginning to prevent misunderstanding.

Kind Regards