env_check_error microsoft teams

Question

Hi,

I have this error : env_check_error occuring. 

It worked on my old laptop and on this laptop before i bring it to being repaired. But Now it doesn't. I have install/redownloaded about 4x times already. Not sure what to do anymore, i have updates my macbook pro 2020 to the latest version.

Thanks for the help,

Bests,

Sophie

Answer 1

Hello Sophie,

You can temporarily sign out Teams, then try to clear caches and test it:

1. Quit Microsoft Teams and other Office apps.
2. Delete files in following folders. Please back up your important data before cleaning

·          “~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”

·          “~/Library/Application Support/Microsoft/Teams/blob_storage”

·          “~/Library/Application Support/Microsoft/Teams/Cache”

·          “~/Library/Application Support/Microsoft/Teams/databases”

·          “~/Library/Application Support/Microsoft/Teams/GPUCache”

·          “~/Library/Application Support/Microsoft/Teams/IndexedDB”

·          “~/Library/Application Support/Microsoft/Teams/Local Storage”

·          “~/Library/Application Support/Microsoft/Teams/tmp”

Then sign in Teams on one browser inPrivate mode on same Mac machine to check if you can access Teams service. If you can’t sign in Teams through web and desktop apps, you could try mobile app and use it a temp workaround to avoid any important meeting.

If you have other Teams account, try to sign in with that account. If it succeeded, then sign out and sign in current account again for test.

Besides, may I collect 2 logs from you for checking, you can check detailed steps in this article: Use log files in troubleshooting Microsoft Teams?

1. Try to reproduce this issue on desktop app and then collect desktop log:
2. After collected desktop log, go on to collect debug logs.
3. A full screenshot of error page.

To protect your privacy, you can share above information with me in Private Message: https://answers.microsoft.com/en-us/privatemessage/inbox

Best Regards,

Anna

Answer 2

Hi Anna, 

thanks for you help, my partner used your tips and it worked :)

Have an amazing day!

Answer 3

Hello Sophie,

Please feel free to contact if you need any help. Have a wonderful day!

Best Regards,

Anna