Team opens with wrong account

Question

I can never use Teams on my PC

Whenever I try, I get presented with a login screen for an account I do not reognise and dont't know the password for

The wrong username seems hardwired into Teams and there is no option to login with a different username

This happens if I use Teams over the web or in the app

How to get Teams to allow me to input the correct username ?

Answer 1

Hi, Renzo

I have a similar problem on my Mac. When I open the MS Teams application (be it on a Mac or on an iPhone), it suggests my previous email address, not the one, which is associated with the MS account. And I can't change it. The only place MS Teams works, is on the net. But the desktop app is somehow dissociated from the cloud. What to do?

Awaiting your reply

BV

Answer 2

Dear John,

As an Independent Advisor and community user, I'll help you with your question.

You could try this;

In Windows 10 > Settings > Accounts > Access work or school, check out if appears some account and unlink it.

Then in a browser; in order to avoid any other account credentials in cache, in any internet browser remove all browser cache and navigation history from "All time" select all options to clean, go to: https://teams.microsoft.com/, access with your Office 365 account, then verify if you can access through Teams "web-client", if so, perform below process in the local client on Windows 10:

First, update your Windows 10 installation, check out if has updates pending and run them all.(this is really important)

https://support.microsoft.com/en-us/help/402766...

Microsoft recommends to use this Windows 10 build for a best performance:

20H2 Semi-Annual Channel 2020-10-20 19042.868 2021-03-15 2022-05-10 2023-05-09

https://docs.microsoft.com/en-us/windows/releas...

Also you can install last Windows 10 build with the update assistant:

https://support.microsoft.com/en-us/topic/windo...

• Then re-start your PC.
• Close Microsoft Teams (Check out if appears in Windows toolbar and close it).
• Copy and paste following path Windows File Explorer:

%appdata%\Microsoft\Teams

• Delete all content in that folder
• Uninstall Teams from Control Panel
• Install last Teams desktop version from below link:

https://www.microsoft.com/en-us/microsoft-365/m...

• Re-start Microsoft Teams.
• Access with your personal account (Sign in there).
• Then, check out app behavior.

Regards,

Renzo