Microsoft Teams Webinar Access Issues

Question

Good afternoon,

We use Teams Webinar each month and every now and again there are some external people that are able to join the webinar however some people cannot connect through to the event no matter what link we send them.

Please advise on a solution for this issue and a reason as to why it is happening.

Registration is open for everyone, the lobby is bypassed for everyone and yet still people are unable to join.

Answer 1

Hi Joe,

Thanks so much for all the feedback!

Should we want to keep pre-registration and use the webinar functionality- what do we need to make sure is done on our side to ensure clients can access the webinar without fault?

Warmest,

Nicola

Answer 2

A live event may be more straightforward. If you don't need pre-registration, then it might be your way to go.

https://docs.microsoft.com/en-us/microsoftteams...

Please let me know how I can be of further assistance.

Warm Regards,

Joe

Answer 3

Would it be better to host a live event as opposed to a webinar?

Answer 4

Hi Joe,

It seems to vary as to what users can and cannot join. I sent each user that had issues the invite link from the participants tab whilst the webinar was taking place and they said they could not connect and some even mentioned they needed to create accounts.

I asked them to try on both their laptop and phones through the browser as well and they still experienced issues.

The clients that registered using the registration tab built into the webinar also had issues with the "Join the Event" link.

I tried using my personal email address and it allowed me to initialize the session and gain access. I am not sure as to why it worked for me and not for the others.

Is there a workaround to ensure this doesn't happen again?

Answer 5

Hello! My name is Joe, and I am an Independent Advisor, as well as a longtime Microsoft user. I hope that I will be able to assist you today!

In order for me to provide the most helpful service, could you please provide me with a little more information? Specifically, is it the same users every month? What errors are they encountering? What steps have they followed?

It's my experience in my day job that there are always a few end users who just don't "get it" when it comes to joining online meetings. For some reason, they tend to experience all sorts of problems which then flusters them.

Warm Regards,

Joe