Hello Rebecca,
Are you using Teams desktop client or Teams web app?
If it is Teams desktop client, please try to clear the local cache and see if there is any difference:
From ‘Application Cache’, go to Cache and delete any of the files in the Cache location. “%appdata%\Microsoft\teams\application cache\cache”
From ‘Blob_storage’, delete any files that are located in here if any. “%appdata%\Microsoft\teams\blob_storage”
Within ‘Cache’, delete all files “%appdata%\Microsoft\teams\Cache”
Within ‘databases’, delete all files “%appdata%\Microsoft\teams\databases”
Within ‘GPUCache’, delete all files “%appdata%\Microsoft\teams\GPUcache”
Within ‘IndexedDB’, delete the .db file “%appdata%\Microsoft\teams\IndexedDB”
Within ‘Local Storage’, delete all files “%appdata%\Microsoft\teams\Local Storage”
Lastly, from ‘tmp’, delete any file “%appdata%\Microsoft\teams\tmp”
If it Teams web app, please try different browsers to see if there is any difference.
If the same issue persists, please let me know during which step you had problems. Please also capture a screenshot if you have any error message.
Regards,
Rick