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We have two people in our organization that cannot login to Teams on an Android phone. This is the error message they receive:
I am in the IT department and cannot determine why this error is occuring.
Accessing and using Microsoft Teams on smartphones and tablets across platforms
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes it is only happening with Android phones. I tested on my own Android phone and got the same message.
We can log in to Teams via the desktop app and the web just fine. This is the only error message that we receive, no other information.
Hello PrecixioN
Thank you for participating in the Microsoft Community, I am Skypper G. I am an independent advisor, let me help you with this
Is this issue only happening with Android Phones?
Have they tried to login to Teams.microsoft.com from a computer?
Is the only info they received? there is not correlation iD error or something else?
ok, please go to Active users in Office 365 Admin Center, disable the Teams license service for both user, wait at least one hour and assign them again the Team License.
Wait at least 48h for refreshing and check if the issue is gone
No we have nothing in place that would restrict access.
Are you the administrator?
If you are, do you have any conditional access enabled from Azure Portal?