Share via

crumpled screen

Anonymous
2020-07-03T03:46:05+00:00

Dear Microsoft,

After sharing my screen using Microsoft Teams, the audience see my crumpled desktop. 

what should I do?

My Operating System is 8.1

The Windows is not Activated yet due to some personal conditions.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2020-07-03T08:56:08+00:00

Hi tatanajafi,

Based on your description, please try to enable **Disable GPU hardware acceleration(requires restarting Teams)**in Teams settings and see the result:

1:In Teams, click your profile picture.

2:Choose Settings.

3:In General, enable Disable GPU hardware acceleration(requires restarting Teams).

4:Restrat Teams.

 

Also, try to uninstall Teams and re-install your teams from official website then see if it'll make a difference.

If it is not working, please help us do more tests to narrow down the issue:

1: Activate the Windows if you can then see if the problem persists.

2: Change another stable network.

3: Try in Teams for web app to see if it is ok.

4: If you share the screen with another person or meeting, are you facing the same issue?

Regards,

Grace

Was this answer helpful?

1 person found this answer helpful.
0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-06T02:28:29+00:00

    Hi tatanajafi,

    Are there any updates?

    Regards,

    Grace

    Was this answer helpful?

    0 comments