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Microsoft Teams | Microsoft Teams for education | Teams and channels | Other
Additional team and channel-related features and issues within Microsoft Teams for Education
Hi DanielaEsteves2 & Malikarsalan1,
According to your description, I understand that you are receiving the Loading chunk 12 failed error message when trying to access the Files tab in Microsoft Teams. Please feel free to correct me if I misunderstood your concerns.
To narrow down this issue, please firstly try to login to Teams web APP with your browser to see you can access the Files tab in there.
Additionally, you may also try following steps to clear Teams desktop client caches to see if this will make any difference:
Open File Explorer and type %appdata%\Microsoft\teams. Then delete the following files. As a side note, you can move the files to another place to avoid the data loss.
a. In Application Cache > Cache folder, delete all files in it.
b. In Blob_storage folder, delete all files.
c. In Cache folder, delete all files.
d. In databases folder, delete all files.
e. In GPUCache folder, delete all files.
f. In IndexedDB folder, delete the .db file.
g. In Local Storage folder, delete all files.
h. In tmp folder, delete all files.
If the issue persists, to better understand your problem, we would like to collect below information for analysis:
- A screenshoot of the error message.
- Detailed steps about how you reproduce this issue.
- Do all users in this team are having this issue?
- Does this issue also happen with other teams in the organization?
Best regards,
Jennifer