Unwanted notification email generated by Outlook by mistakes

Question

Unwanted notification email generated by Outlook by mistakes

Choupette17 1

Everytime an email arrives to my inbox, it will accompany with another notification email automatically generated by Outlook itself. In the Outloook's email, it says ""Your message wasn't delivered because the recipient's email provider rejected it." The recipient's email is my own email account. The fact is, the email isn't rejected. It actually shows in my inbox. It is the Outlook itself gets confused and send that notification email everytime when an email from outsiders sent to my inbox.

Does anyone know how to fix the problem? I have called outlook couple of times, emailed their customer representatives, but no one fix the problem.

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2021-06-18T08:31:12.53+00:00

Hi @Choupette17 ,

What's the account you are working with? (O365/Exchange/something else)
Do other users in your organization have the same problem?

To further confirm whether it is the problem of outlook client, it is recommended that you could test on web mail to check if the issue still exists.

And does this issue occur when you receiving some specific emails? Such as emails from the same person, or have something in common?

As I know, the notification e-mail you mentioned usually returns to the sender due to some exceptions after sending the e-mail to others. Please check your sent folder and check whether you have set the automatic forwarding rules or auto forwarding settings. And if possible, please provide more detail error information about the notification email for our better research.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2021-06-22T09:37:54.577+00:00

Hi @Choupette17 ,

It's been a while. Does your issue still exist? If so, please provide the information of the above questions for our better research.

Look forward to your reply.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2021-06-25T11:23:12.423+00:00

Hi @Choupette17 ,

Just checking in to see if above information was helpful. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.