Microsoft Teams Contacts

Question

My firm uses Office 365, Outlook for email and Teams for chatting and calls. I've added quite a few contacts in Teams when in the office using my desktop. I've noticed that I do not see those contacts on my mobile device. Does anyone know how to sync the two so that new contacts can be viewed on all devices? Thanks.

Answer 1

Hello AWD_1979,

Any update for further assistance? 

Regards,

Rick

Answer 2

Hello AWD_1979,

According to my experience, all the contacts will when you sign in Teams on other devices, like mobile, other PC and Mac. Please exit Teams mobile completely and re-add the contacts on PC. Then sign in again on mobile to see how it goes. Meanwhile, please also sign in Teams web app and see if the contacts synced there.

If it doesn’t work, I want to know the following information:

1. Whether your organization is using some special environment like ADFS or Hybrid, instead of pure Exchange Online. If you are not sure about it, please contact the Office 365 admins.
2. Please capture a screenshot in Teams desktop application and Teams mobile app so that I can see the differences on Contacts page.
3. Please confirm whether your colleagues have the same issue.

Regards,

Rick

Answer 3

Yes, I am using the Teams mobile application. I am signed in to Teams on both my mobile device and my desktop with the same account and they are not syncing contacts. Everything else syncs, chats, meetings etc. but not contacts.

Answer 4

Hello AWD_1979,

Are you using Teams mobile application? The contacts are added in Teams and will sync automatically when you sign in Teams app using the same account on other devices. So you need to use the Teams mobile app so that you can see those contacts added on the desktop.  

Please feel free to let me know if you I misunderstand you.

Regards,

Rick