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Audio when connecting videocall

Tanya V 1 Reputation point
2021-06-17T08:29:18.373+00:00

When I connect for a videocall they cant hear me.

Microsoft Teams | Microsoft Teams for business | Other
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  1. tekla0815 1 Reputation point
    2021-06-17T09:37:03.88+00:00

    Hi.

    Please check your audio devices in teams > Go to the Settings on the right top corner > 106568-image.png

    • Devices > Audiodevices | and select the used device.
    • Also check in Windows
      106514-image.png

    Best regards

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  2. Sharon Zhao-MSFT 25,756 Reputation points Microsoft External Staff
    2021-06-18T02:41:18.45+00:00

    @Tanya V ,

    There are several solutions for this problem:

    1. Check your settings in this Teams meeting. Click More Actions(…) > Choose Device settings to check if speaker and microphone options are enabled.
      106786-image.png
    2. Update Sound drivers.
    3. Perform a clean boot in your machine.
    4. Check if the UDP 3478-3481 ports are opened in firewall.

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