Microsoft Teams

Question

Hi

MS Teams "We couldn’t get the email address of this channel. Please try again later"

We're still setting up your team, you can change your picture when we're done.

These errors that appear to be related to a new team/channel being created.

No issues with previously created teams/channels.

We have confirmed error occurs on App and Web versions. App is on latest version

Answer 1

Hello WilsonBain,

From your description, you cannot get the email address of the channel or change the team picture. For the newly created team and channel, it may take some time to sync to server. So please wait several hours and then check again. 

If you still get the same error, as a temporary workaround, I suggest you contact the Office 365 admin to create new teams or channel in Microsoft Teams admin center. For more information about how to create new teams and channels, please see: Manage teams in the Microsoft Teams admin center. After creating them in the admin center, please check whether you can get the email address and change the picture.

If the issue still persists, to better help you, please provide the following information to me:

1.  Whether other members in your organization have the same problem.

2.  I'd like to collect the Debug logs for further analysis. To collect the logs, please see: Debug logs. After getting the logs, please send to me via Private Message.

Regards,

Seven

Answer 2

I found a workaround for the picture part of this at least.

If you haven't got an answer yet for that one try this: https://www.aukihenry.com/2020/04/were-still-setting-up-your-team-picture-fix.html

Answer 3

Hi WilsonBain,

How is your problem going? if you need more help, lease contact me at your convenience.

Regards,

Seven

Answer 4

I have also experienced this issue in the last days. However, I have found a workaround. Change the Privacy settings of the Team from "Public" to "Private". That should do it. (at least it works for me)