Teams Sharing tool bar keeps missing

Question

Hello,

I have a user that utilizes the shared toolbar heavily when providing technical support and training to users at our company. Since the last Windows update, the share toolbar option to (give/request) control when in a meeting, has been missing. Logging out and back in temporarily fixed it, and rolling her teams back to an older version has also remedied the issue. With our company's auto-updates, her team is back in the same state as before. Any suggestions?

Answer 1

Dear bhendrix_,

My name is Renzo, as an Independent Advisor and Office user, I'll help you with your question.

You can perform following process in affected PC;

1. To avoid any other account credentials in cache, in any internet browser remove all browser cache and navigation history from "All time" select all options to clean, then go to:

https://teams.microsoft.com/

2. Access with your Office 365 account, then verify if you can access through Teams "web-client", then start a video call and check behavior directly through the browser, if it's work, perform below process in the local client on Windows 10.
3. Update your Windows 10 installation, run all pending updates.(this is really important, solves several bugs in Teams app).

Microsoft recommends to use this Windows 10 build for a best performance:

21H1 Semi-Annual Channel

https://docs.microsoft.com/en-us/windows/releas...

Also you can install latest Windows 10 build with the update assistant:

https://support.microsoft.com/en-us/topic/windo...

4. Then re-start your PC.
   • Close Microsoft Teams (Check out if appears in Windows toolbar and close it).
   • Copy and paste following path Windows File Explorer: %appdata%\Microsoft\Teams
   • Delete all content in that folder
   • Uninstall Teams from Control Panel.
   • Install last Teams desktop version from below link: https://www.microsoft.com/en-us/microsoft-365/m...
   • Open Teams and access with your personal account, then check out app behavior.