Error adding member to team

Question

I've been trying unsuccessfully for several days to add a member to a team I own. Each time I try I get the error "We ran into an issue. Please try again later"

The domain is @ga-asi.com

Thanks!

Pat

Answer 1

Ok, I found AAD! Let me do some digging and get back.

Answer 2

Daniel,

I get the same error in the web version.

Option 1: I'm trying to add the user as a guest.

Option 2: I don't believe I have Azure, just the Business license.

Pat

Answer 3

Sergio,

I don't believe I have AAD, is that Azure Active Directory?

I'm just using the M365 business license.

Pat

Answer 4

Hi

My name is Daniel. I am an Independent Advisor.

I'm wondering whether you are experiencing the same issue when using MS Teams online.

Please follow these steps below to isolate the issue:

1. Please go to your computer then open your chrome or edge browser as the only recommended browsers to access MS Teams online.
2. Please go to MS Teams online https://teams.microsoft.com
3. Then try to log in.
4. Try to add members to a team.

Are you experiencing the same issue when you are using MS Teams online from your computer?

If you are not experiencing the same problem when using MS Team online then please reset the MS Team app and see how it goes. Please visit the following article and refer to the section, under the "Windows: Clear Teams Cache" section. https://www.uvm.edu/it/kb/article/clearing-teams-cache/

However, If the problem still persists as an alternative you can try these two options below.

Option 1: Adding members via admin center

Please reach out to your admin and ask him/her to follow these steps:

• Please go to https://admin.teams.microsoft.com/teams/manage
• Select a Team > click the "+ Add" button > Type in the user name > select apply

Option 2: Adding members via the Azure portal.

Please refer to the following article to guide you to manage users via the Azure portal: https://tech4us.medium.com/managing-users-from-the-azure-portal-8d917fb2647d DISCLAIMER: There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards

Answer 5

Hi, I'm Sergio, an Independent Advisor and Microsoft Team customer just like you, and it's a pleasure to help you.

This issue occurs when the value UsersPermissionToReadOtherUsersEnabled is set to False in AAD. To correct the issue, change this setting to True.

reference

https://docs.microsoft.com/en-us/microsoftteams...

Greetings.