Remove Account

Question

My Teams app on my iPhone keeps displaying the notification below. I've tried to remove both accounts but this message keeps populating. I uninstalled the app and reinstalled it. I did the Clear App Data on the phone with no luck. Any help on how to resolve this issue is greatly appreciated.

Answer 1

FYI... I deleted both Outlook and TEAMs from the my iPhone and then did the Erase All Content task. After the phone reset back to the manufacturing setting, I re-installed my data from the cloud, I then re-installed both Outlook and TEAMs and was able to access TEAMs without getting the two account notification.

Answer 2

Alex,

Here is the response I got from our IT Department... "The office teams checked every system and their is no traces of your device on any of them, they sent me the ticket back and suggested that you reset the device."

Any additional guidance besides having to reset my iPhone?

Answer 3

Thank you Alex.

I will pass on your response and see if following this procedure will resolve my issue.

Answer 4

Hi, Jechava#302

Good day!

Thank you for posting to Microsoft Community. We are happy to help you.

According to your description and screenshot, the issue of your concern that you cannot remove both accounts on your Teams for iOS.

I believe this error is caused by Microsoft Intune policy, which is set up by your Company Administrator. For this scenario, please be kindly to contact your company IT Admin and navigate into Microsoft End point admin center and remove the accounts on your device. Please understand that the Administrator of your organization has the highest authority that able to manager all user accounts of your organization's domain.

Thanks for your time and your understanding would be highly appreciated.

Sincerely,

Alex | Microsoft Community Moderator.