upload button not appearing!

Question

my upload button is not appearing in the upper left hand corner of my Teams avatars.  Where is it and how can I get it back?  I would like to upload my own picture.

Answer 1

Hi Susan,

Welcome to post in the community.

From your description,  it looks like the issue appears as Teams client. Based on it, you can try to clear the cache of Teams to check the result. Please refer to the steps below:

For Windows user:

1. Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
2. Go to File Explorer, and type in %appdata%\Microsoft\teams.
3. Once in the directory, remove all the files and restart Teams.

For Mac user:

1. Quit Microsoft Teams.
2. Delete files in following folders.

“~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”

“~/Library/Application Support/Microsoft/Teams/blob_storage”

“~/Library/Application Support/Microsoft/Teams/Cache”

“~/Library/Application Support/Microsoft/Teams/databases”

“~/Library/Application Support/Microsoft/Teams/GPUCache”

“~/Library/Application Support/Microsoft/Teams/IndexedDB”

“~/Library/Application Support/Microsoft/Teams/Local Storage”

“~/Library/Application Support/Microsoft/Teams/tmp”

3. Restart Microsoft Teams.

If the issue persists, please sign in Teams web app to check the result. Besides, kindly also capture the screenshot about the issue and share it to us. It is useful to narrow down the issue.

If you have anything unclear, please feel free to let us know.

Regards,

Joey

Answer 2

Hi Susan,

Any update will be highly appreciated.

Regards,

Joey