Signing In Problem

Question

I have trouble to login. with android mobile application i have tried on different mobile ID is working and in browser it is also working. my problem is whenever i try to login with my Redmi 8 mobile its always shows "Sorry, but we're having trouble signing you in. Please try again"  I try all solutions but it does not work. 

Troubleshooting done from my end. 

1. I tried to login with google chrome browser it's working. 
2. Updated my Microsoft team application through Google Play Store.
3. Re-install the application.
4. Tried to download from provided link.    

Take Microsoft Teams anywhere

Enter your email and we'll send a download link to the mobile app

Fro reference i am shared the screen shot with you please check and please help me.

Answer 1

Hi UTSAV KUMAR

Thanks for your feedback and sorry for my late reply since I out of office some days.

As you used VPN and the it works on Teams web app in your mobile, it couldn't be related to the network environment but associate to the device, you can try to clear the Teams app cache to check if it is workable. Besides, did you use Microsoft Authenticator App currently ? If yes, you can update the app and sign in Teams again to check the result.

Looking forward to your update and we'll always be here for you.

Regards,

Joey

Answer 2

I have tried many ways to solve it. but it also not working after your suggestion of changing VPN.

Plz, help me.

Answer 3

Hi UTSAV KUMAR

Welcome to the post in the community.

From your description, you can sign in your account anywhere include Teams web app on Redmi8 but not Teams app on Redmi8. It looks like the issue associated to this device. We suggest you first check if there are any settings on Redmi 8 device, such as privacy settings or security settings which can limit app to use. Besides, to exclude the issue associated to the network environment, you can also use VPN to check if it is workable.

If you have anything unclear, please feel free to let us know.

Regards,

Joey