Files not Loading In.

Question

Files not Loading In.

Anonymous

Hi,

Whenever I try to open any type of files in teams, there is a blank page and the document does not load in. To fix the issue I have to change the theme, but, after a few days the problem returns. Is there any permanent fix?

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Answer 1

Hi HARSHIL

My name is Daniel. I will be more than happy to assist you.

As a fellow MS Community forum user, I understand you need assistance to solve this issue.

I'm wondering whether you are experiencing the same issue when using MS Teams online.

Please follow these steps below to isolate the issue:

Please go to your computer then open your chrome or edge browser as the only recommended browsers to access MS Teams online.
Please go to MS Teams online https://teams.microsoft.com
Then try to log in.
Go check the files again.

Are you experiencing the same issue when you are using MS Teams online from your computer?

If you are not experiencing the same issue on the web app, Could you please reset the MS Team app and see how it goes. Please visit the following article and refer to the section, under the "Windows: Clear Teams Cache" section. https://www.uvm.edu/it/kb/article/clearing-team...

P.s This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users helping other users.

DISCLAIMER:

There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards

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Files not Loading In.

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